Client: Melbourne & Olympic Parks | Company: whiteGREY
Background
Melbourne & Olympic Parks (M&OP) is a precinct made up of 5 core venues that host a wide variety of events from major sporting events like the internationally renowned Australian Open (AO), Music & Entertainment, to conferences, exhibitions, and galas to name a few. There is no surprise that millions of guests visit the precinct every year.
Brief
M&OP approached whiteGrey to re-design their 6 sites to cater to their evolving needs – including improving the digital guest experience and making website content updates more efficient.
Tension
How can we use digital to add value to guests and help M&OP create exceptional and memorable experiences when we have no involvement in the events themselves and the ticket purchase happens elsewhere?
whiteGREY - Tension Creates Extraordinary
Approach
Embracing a collaborative and transparent approach, we prioritised simplicity, clarity, and consistency in our design principles. Leveraging online collaboration tools and a well-defined UX project plan, we facilitated communication and feedback gathering despite the challenges posed by COVID-19 restrictions.
In the first week, we conducted thorough research, identifying key user personas and defining user journeys to inform our information architecture. We streamlined our design efforts by identifying reusable components and frameworks, allowing us to focus on three core sites: M&OP precinct, venue templates, and CENTREPIECE.
Design from UX to UI
During the second week, we fleshed out wireframes and page components, ensuring alignment with client expectations and project objectives. By the third week, we developed a comprehensive design system, laying the foundation for a cohesive and scalable digital ecosystem.
Solution
The resulting precinct site embodies a cohesive ecosystem, blending robust information architecture, a smart design system, and innovative coding practices.
Iterative improvements post-launch have further enhanced user engagement and efficiency, setting the stage for ongoing enhancements in collaboration with M&OP.
Finding an event
There are multiple ways to find an event to suit your interest and purchase tickets with Ticketek.
Helping you find somewhere to eat based on the venue you’re going to, the type of food you’re in the mood for and any dietary requirements you might have.
It’s one thing to be excited about the event you’re going to, but planning and/or having quick access to logistic information can make or break your event-going experience.
Plan your event at CENTREPIECE at Melbourne Park
CENTREPIECE has unique requirements and purposes that focus on event planning so that planners can easily get information about and make enquiries related to specific spaces. Those leads helped staff start sales conversations with more insight into what the planner was looking thus making it personal.
