MELBOURNE &
OLYMPIC PARKS

Event venue precinct
Event venue precinct

Melbourne &
Olympic Parks

M&OP

Client: Melbourne & Olympic Parks | Company: whiteGREY

Revolutionising the digital guest experience of Australia’s Heart of Sports & Entertainment.

Revolutionising the digital guest experience of Australia’s Heart of Sports & Entertainment.

Background

Melbourne & Olympic Parks (M&OP) is a precinct made up of 5 core venues that host a wide variety of events, from major sporting events like the internationally renowned Australian Open (AO), music and entertainment, to conferences, exhibitions, and galas. There is no surprise that millions of guests visit the precinct every year.

Brief

M&OP approached whiteGrey to re-design their 6 sites to cater to their evolving needs – including improving the digital guest experience and making website content updates more efficient.

Tension

How can we use digital to add value to guests and help M&OP create exceptional and memorable experiences when we have no involvement in the events themselves and the ticket purchase happens elsewhere?

whiteGREY - Tension Creates Extraordinary

Approach

Embracing a collaborative and transparent approach, we prioritised simplicity, clarity, and consistency in our design principles. Leveraging online collaboration tools and a well-defined UX project plan, we facilitated communication and feedback gathering despite the challenges posed by COVID-19 restrictions.

In the first week, we conducted thorough research, identifying key user personas and defining user journeys to inform the multi-site information architecture. We streamlined our design efforts by identifying reusable components and frameworks, allowing us to focus on three core sites: M&OP precinct, venue templates, and CENTREPIECE.

Design from UX to UI

During the second week, we fleshed out wireframes and page components, ensuring alignment with client expectations and project objectives. By the third week, we developed a comprehensive design system, laying the foundation for a cohesive and scalable digital ecosystem.

Solution

The resulting precinct site embodies a cohesive ecosystem, blending robust information architecture, a smart design system, and innovative coding practices.

Iterative improvements post-launch have further enhanced user engagement and efficiency, setting the stage for ongoing enhancements in collaboration with M&OP.

Finding an event

There are multiple ways to find an event to suit your interest and purchase tickets via Ticketek.

Plan your visit:
Eat & Drink

Plan your visit: Eat & Drink

Helping you find somewhere to eat based on the venue you’re going to, the type of food you’re in the mood for and any dietary requirements you might have.

Plan your visit:
Getting here

Plan your visit: Getting here

It’s one thing to be excited about the event you’re going to however planning and/or having quick access to logistical information can make or break your event-going experience.

Plan your event at CENTREPIECE at Melbourne Park

CENTREPIECE's sole focus is on event hosting and venue hire. Planners can easily get information about the spaces and make detailed enquiries. The improved quality of these leads help CENTREPIECE staff begin sales conversations with more insight, improving conversion rates.

Results

Post-launch analysis revealed immediate improvements in website performance, including increased traffic, ticket purchases, and key engagement metrics. Notable enhancements included streamlined navigation, improved event planning tools, and reduced bounce rates. The success of the project has spurred ongoing collaboration between whiteGREY and M&OP, with continuous improvement and innovation.

Post-launch analysis revealed immediate improvements in website performance, including increased traffic, ticket purchases, and key engagement metrics. Notable enhancements included streamlined navigation, improved event planning tools, and reduced bounce rates. The success of the project has spurred ongoing collaboration between whiteGREY and M&OP, with continuous improvement and innovation.

Post-launch analysis revealed immediate improvements in website performance, including increased traffic, ticket purchases, and key engagement metrics. Notable enhancements included streamlined navigation, improved event planning tools, and reduced bounce rates. The success of the project has spurred ongoing collaboration between whiteGREY and M&OP, with continuous improvement and innovation.